Help Center

HOW CAN WE HELP

Thank you for visiting our help center portal. Here you can review self-help articles, enter new service requests or check on the status of earlier request. You may also contact us directly during standard business hours, Monday to Friday, at:

	North America	International
Hours:	8:00am - 6:00pm EST	9:00am - 5:30pm CET
Phone:	800-350-0981	+49 70 312069894
Email:	customersuccess@powerchord.com	customersuccess@powerchord.com

What can we help you with?

General Help

Required fields are marked with an asterisk

Email confirmation to(required)

Summary(required)

Please provide a brief summary for your request.

Description(required)

Please provide details for the request here. The more information you provide, the better we can serve you. As applicable, please include screenshots, links to site pages, attachements, etc.

Name

Please provide your name so we can better assist you.

Organizaton

Please provide which organization (brand, distributor, dealer, etc.) this request is for.

Location ID

If you have a Location ID (dealer identifier etc.), please enter it here.

Phone Number

If we can reach you via phone, what number should we call?

Urgency

Level 4

Enter Urgency Level for the request:

Level 1 - Serious issue with significant business impact - requires immediate attention

Level 2 - High impact issue that impairs, but does not block, normal business operations

Level 3 - Moderate impact issue or question that has limited impact on normal business operations

Level 4 - Minimal impact issue or question with low impact on normal business operations

Attachment

Drag and drop files, paste screenshots, or browse

Attach any necessary supporting documentation, screen shots, etc.

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